FAQ
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DELIVERY
Which countries are delivered to?
We only ship to Canada.
What are the delivery times?
Your orders are delivered within 8 to 10 business days from the time they are produced. Please note that exceptional delays may occur due to natural disasters or other unforeseeable events.
ABOUT OUR CREATIONS
How are the creations made?
Our polar acrylic prints are produced using high quality UV printing directly onto the back of a 3mm thick clear acrylic glass panel.
- This method ensures vibrant colors and sharp details.
- UV-resistant inks prevent fading, ensuring the durability of your artwork.
What types of hooks?
Depending on the chosen format, several options are available:
- Without hook : You will only receive the acrylic plate, ideal if you prefer to place or lean your creation.
- Small formats (16"x12" and 20"x16"): An adhesive hanger to stick on the back of the work, adaptable to a nail or screw.
- Large formats (30"x20" and 40"x30"): An aluminum frame is included, providing a floating effect and making it easy to hang on a nail or screw.
How to hang a creation?
If you have chosen a hanger (hook or aluminum frame)
Materials needed:
Your Acrylic Print with the chosen support
- A pencil
- A level (optional)
- A tape measure
- Two nails or screws
- A hammer or screwdriver
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Installation steps:
- Determine the location and measure the distance between the attachment points.
- Mark the points on the wall using a pencil. Check that they are aligned with a level.
- Fix the nails or screws, leaving some sticking out.
- Carefully position your polar creation on the attachment points and adjust if necessary.
How do I maintain my polar creation?
To ensure the longevity and brilliance of your prints:
- Dust: Use a soft, dry cloth to remove fingerprints or dust.
- Deep cleaning: Use a microfiber cloth with a mild cleaning solution.
To avoid: Abrasive products or materials likely to scratch the surface.
Precautions: Handle with care to avoid damaging edges or corners.
What are the weights according to the different formats?
Here is an overview of the weights depending on the dimensions and the type of attachment:
- 16"x12" without hanger: 0.71 kg
- 20"x16" without hanger: 1.26 kg
- 30"x20" without hanger: 2.18 kg
- 40"x30" without hanger: 4.11 kg
- 16"x12" with adhesive hanger: 0.75 kg
- 20"x16" with adhesive hanger: 1.3 kg
- 30"x20" with aluminum frame: 2.47 kg
- 40"x30" with aluminum frame: 4.58 kg
ECO-RESPONSIBILITY
Do you offer eco-responsible solutions?
We are committed to sustainable practices and use eco-friendly materials whenever possible. Our acrylic prints are made with non-toxic inks. We are constantly looking to reduce our environmental impact while creating beautiful and responsible products.